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Frequently Asked Questions

Question: MY CLOCK STRIKES TO A DIFFERENT HOUR THAN THE HANDS POINT!
Answer: Grasp the hour hand (little one) only and move forward or backward to the correct hour on the dial as indicated by the number of times the hour strikes.

Question: HOW DO I SET THE CORRECT TIME?
Answer: Grasp the minute hand (large one) and move it only in a clockwise direction to the correct hour on the dial. Pause at each position on the dial to allow for the natural chime or strike that is usual to your clock. (May be each quarter hour, half hour or only the hour.)

Question: THERE ARE NO REPAIR FACILITIES IN OUR AREA.
Answer: We repair all types of clocks and music boxes and have been the business 40 years. If you would like to send your repair to us, we will see what it needs and give you a call with the price of the repair. Repair evaluation is free, you pay shipping back and forth. Wrap well, insure and put your name, phone number and address on the inside of the box along with a brief description of the problem.

Question: I NEED A KEY OR OTHER PART.
Answer: We don't sell parts, but if you will check our links page you will find several suppliers.

Question: MY PENDULUM CLOCK IS RUNNING TOO FAST OR TOO SLOW.
Answer: If your clock is running too fast, move the pendulum disc (bob) down lower. If your clock is running too slowly move the pendulum disc (bob) up higher. This can be down by gradually turning the screw directly under the bob. Make only small or partial turns on the screw and try out the adjustment for a couple of days between each change. Remember, don't complicate your life by making the initial adjustments too large. (Speed up, move up; slow down, move down.)

Question: WHAT IS THE FUNCTION OF THE MOON DIAL?
Answer: This dial, once set, will keep track of the moon revolution. It takes 29 ½ days (lunar month) for the moon to go around the earth. The full moon occurs on the 15th day. Set you clock on the full moon and watch the cycle.

Question: HOW DO I TAKE CARE OF MY CLOCK?
Answer: Oil your clock every 2-3 years by a professional or with professional clock oil if you truly know what you are doing. Never use random lubricants or sprays or attack every joint or gear in sight. (You wouldn't believe what we see sometimes!) Have it professionally cleaned every 8-10 years to prevent wear and damage.

Question: HOW CAN I TURN OFF THE CHIMES OR MUSIC?
Answer: Some newer clocks have a silence lever. Some of the electronic clocks have a light sensor for a night automatic shut-off. With an older clock merely leave the weight that powers the strike or the chime unwound. With a key wind clock, don't wind the barrel that powers the strike or the chime.

Question: WHAT IS A WESTMINSTER OR TRIPLE CHIME.
Answer: A chime is a melody heard in addition to the hour count and strike. A single chime is commonly the Westminster and newer clocks may offer the option of one of three tunes. These may be, Westminster, St. Michaels or Whittington. Occasionally there may be Ave Maria, Ode To Joy or Fur Elise and Greensleeves.

Question: WHAT TIME IS INDICATED BY THE STRIKE ON MY SHIP CLOCK BELL?
Answer:
1 bell at 12:30
2 bells at 1
3 bell at 1:30
4 bells at 2
5 bells at 2:30
6 bells at 3
7 bells at 3:30
8 bells at 4
and then it starts all over